Frequently Asked Questions

This page is intended to help students find the appropriate administrator to answer any question they may have. We hope you can find the information on the Student Portal - most documents, forms, and administrative information related to the Graduate Institute, are available online.

First, what kind of question do you have?

Academic Questions

Administrative Questions

Personal issues


Do you see a question missing ? Reach out to us emailing to Mr Diego Gutierrez, Head of the Student Services at +41 (0) 22 908 57 50, or at diego.gutierrez@graduateinstitute.ch.

Academic questions

I'm having a problem scheduling or dropping courses.

You should contact the secretariat of your programme as follows:

I want to dispute a grade; I've been graded unfairly.

Students who wish to dispute a grade can make an appeals. First, review the academic policies and regulations and consult the concerned professor for explanations.

If you still think that you have been graded unfairly, you should then contact the Academic Advisor, Dr Laurent Neury, at  + 41 (0) 22 908 62 61 or laurent.neury@graduateinstitute.ch.

I need academic advice; which course should I take?

First, consult the information for your specific study programme and the course catalogue.

For specific questions, you should contact the Academic Advisor, Dr Laurent Neury, at + 41 (0) 22 908 62 61 or laurent.neury@graduateinstitute.ch.

I want to change my programme.

Programme changes are the exceptions rather than the rule, and generally happen in the first two weeks of your studies at the Institute. 

You should contact the Academic Advisor, Dr Laurent Neury, at + 41 (0) 22 908 62 61 or laurent.neury@graduateinstitute.ch.

I need more information on exchange programmes.

A page of information on exchange programmes is located here.

You should contact Me Concepta Canale at exchanges@graduateinstitute.ch.

What do I need to do to get credits for an internship?

You need to fill in a request form (beforehand) and an attestation form (afterwards) in order to get credits. These forms are available on the page containing information on Masters Programmes.

You should contact the secretariat of the MIA and MDEV programmes, Mr James Sellaro, at mdev-mia@graduateinstitute.ch. 

I'm having a problem with my dissertation or thesis.

First, you can consult your supervisor or the head of your department. Click here to see who is the head of your department.

If they cannot answer your question, you should contact the Academic Advisor, Dr Laurent Neury, at + 41 22 (0) 908 62 61 or laurent.neury@graduateinstitute.ch.

Where can I get a transcript or duplicate of my diploma?

A page with information and links related to transcripts and diplomas is located here.

You should contact the secretariat of your programme for more information on this. MIA-MDEV students should contact Mr James Sellaro at mdev-mia@graduateinstitute.ch. Disciplinary MA students Ms Gwenaelle Roche at madis@graduateinstitute.ch, PhD students Ms Carine Roux at secretariatphd@graduateinstitute.ch.

I have a problem or questions regarding the academic regulations.

A list of all academic regulations for the Institute is located here. You can find specific regulations regarding your programme by visiting the pages for Masters Programmes and PhD programmes.

You may also contact the Academic Advisor, Dr Laurent Neury, at + 41 (0) 22 908 62 61 or laurent.neury@graduateinstitute.ch.

I need to take a leave of absence from the Institute for professional or personal reasons.

You have to fill in this form and send/submit it to the secretariat of your  programme, together with the required documents. The secretariat of your programme will then submit your request to the Director of Studies.

Please contact the secretariat of your programme for more information on this. MIA-MDEV students should contact Mr James Sellaro at mdev-mia@graduateinstitute.ch. Disciplinary MA students Ms Gwenaelle Roche at madis@graduateinstitute.ch, PhD students Ms Carine Roux and Ms Gwenaelle Roche at secretariatphd@graduateinstitute.ch.

I need to transfer in credits from another institution. Who should I contact?

It is not possible to transfer credits from another institution. However, there are two exceptions: credits earned during your exchange programme and  the 6 ECTS credits course that you can take outside the Institute during your studies.

You should contact the Academic Advisor, Dr Laurent Neury, at + 41 (0) 22 908 62 61 or laurent.neury@graduateinstitute.ch.

How can I verify that I am fulfilling my degree requirements?

First, refer the information for your specific study programme. You can also consult online your updated transcript that is available on your Campus secure account.

 

Administrative Questions

 

I have a question or problem with the scholarship process.

First consult the page regarding scholarships.

You should contact the Scholarships Office, at scholarships@graduateinstitute.ch.

I am having difficulties renewing my Permis B.

Forms and contact details of the OCPM can be found on this link.

If you encounter a problem, you should contact the secretariat of your programme.

I have a question regarding tuition payments.

You should contact Ms Nadia Ceccon, at the student reception, at + 41 (0) 22 908 57 57 or at studentreception@graduateinstitute.ch.

If you have difficulties paying your tuition fees, you could request a special aid to specialaid@graduateinstitute.ch.

I have a question regarding insurance.

You may find more information on this link. You can also contact Ms Nadia Ceccon, at the student reception, at + 41 (0) 22 908 57 57 or at studentreception@graduateinstitute.ch.

I have a question regarding the Student House of the Graduate Institute.

You should contact housing.administration@graduateinstitute.ch.

I have a question regarding housing.

You may find more information on this link. You can also consult the GISA Website which proposes some Facebook pages on accommodation.

I have a question or problem related to information technology at the Institute.

First consult the IT pages and the IT handbook.

You should then contact the IT helpdesk at +41 (0) 22 908 44 44 or at servicedesk@graduateinstitute.ch.

How can I find a job or internship?

First consult the Career Services pages and the newsletter you receive each week in your graduateinstitute.ch e-mail.

You may also contact Ms Carine Leu, Head of Career Services, at carine.leu@graduateinstitute.ch or Deborah Kestener at deborah.kestener@graduateinstitute.ch.

How do I order an official transcript?

You should contact Ms Nadia Ceccon, at the student reception, at + 41 (0) 22 908 57 57 or at studentreception@graduateinstitute.ch.

I need a letter certifying that I am currently enrolled as a student. How do I get this?

At the beginning of the semester, all students will receive an invoice for the semester’s tuition fees. As soon as your payment will be registered, you will find your certificate of registration for the semester on your Campus account, under “reporting”. For more information, you should contact Ms Nadia Ceccon, at the student reception, at + 41 (0) 22 908 57 57 or at studentreception@graduateinstitute.ch.

How can I update my registration date on my multi-services card?

Following the payment of your tuition fees for every semester, you will need to update your semester on your multi-service card, using the terminal which stands in front of the Student Services’ reception desk.

I lost my multi-services card (student card)

In case of loss, please proceed in the following manner:

  • immediately inform the IT department (tel: + 41 22 908 57 46 or email: helpdesk@graduateinstitute.ch);
  • pay CHF 10 to the accounting department (P1, level 4, see the opening hours online);
  • present the payment receipt to the telephone receptionists (P1, level 3), so that they can issue your new card.
     

 

Personal issues

 

I'm having trouble contacting administrators / I sent a few e-mails but I haven't gotten a response.

Make sure that your email reached us by giving us a phone call at the Reception desk of the Student Services at +41 (0) 22 908 57 57, or contact by email Mr Diego Gutierrez, Head of the Student Services at diego.gutierrez@graduateinstitute.ch.

I am having health or psychological problems.

First refer to the health and insurance page of the student portal which provides information on medical and psychological support. This page provides information on the Antenne Santé of Unige (+41 (0) 22 379 77 09 or antenne-sante@unige.ch) and the Centre de Conseil Psychologique (+41 (0) 379 74 41 or conseil-psychologique@unige.ch)

Additionally you can contact here any key resources persons during your studies at the Institute: Student’s life support

What should I do and who should I contact in case of harassment?

Please refer to the Antenne H (anti-harassment).

I need a personal assistance.

For personal problems, you can contact Mr Diego Gutierrez, Head of the Student Services, at +41 (0) 22 908 57 50 or at diego.gutierrez@graduateinstitute.ch.